Right of return: the customer has the right to back out the
contract within 14 days of receipt of the ordered wares. The
customer must inform Go-Figure of this decision either in written
form (i.e. letter, fax, eMail) or through return of the purchased
wares. The written confirmation or returned wares must be posted
within 14 days of receiving the order and should be sent to:
In case of a valid return, both parties must return all
received payments and services. Should the customer be unable or
only partially able to return the services/wares received, Go-Figure
is entitled to compensation to the value of the wares which cannot
be returned and/or to the value of wear and tear incurred, unless
this wear and tear resulted exclusively from inspection of the
delivered wares (as would be the case in a normal store).
Furthermore, the customer can be sure to avoid liability for damages
for wear and tear by refraining from using the ordered wares in any
way beyond their initial inspection.
Should the customer choose to return the ordered wares, he/she
is responsible for the return postage costs of ordered wares where
the total order value was less than €40.00 and assuming the
delivered wares were precisely as ordered. Go-Figure must cover the
return postage costs for all other orders.
Terms and Conditions
§ 1 Foreword
1) The contractual relationship between Firma Haydon (referred to
henceforth as Go-Figure) and the customer is defined exclusively by
the following terms and conditions in their currently valid version.
Additional or differing terms and conditions of the customer are not
legally binding unless confirmed in written form by Go-Figure.
2) These terms and conditions are available to view, download and
print at http://www.gofigure.de under the menu item “Terms and
Conditions”.
3) These terms and conditions are available in both the German
and English languages.
§ 2 Closure of Contract
1) By placing an order via the Go-Figure website the customer
declares his/her binding intention to purchase the ordered wares.
The receipt of each order is confirmed by eMail by Go-Figure
immediately. Further to this, the customer receives an order
confirmation within one working day from Go-Figure, which serves to
confirm the content, cost, delivery time of the order and the
availability of the ordered wares.
2) If the customer pays by advance payment (bank
transfer, direct debit, credit card, PayPal or payment on collection) the contract between the
customer and Go-Figure comes into effect at the moment in which the
amount due is paid in full by the customer.
1) All product and shipping prices include German VAT at the
current rate. Prices and offers listed in websites, flyers,
advertisements etc. are non-binding and subject to confirmation by
Go-Figure in written form.
2) Payment is made by advance payment or on delivery. If the
customer chooses to pay by advance payment (bank transfer, PayPal or
payment on collection), payment is due immediately on contract
closure (cf. §3). An additional administration fee of €2.50 is
charged to the customer for payments made by PayPal.
3) If the customer chooses to pay on order delivery, the company
DHL is contracted to collect the amount due from the customer on
behalf of Go-Figure on delivery of the ordered wares. An additional
administration fee of €6.00 is charged to the customer for this DHL
Cash on Delivery service.
4) Go-Figure retains ownership of ordered wares until these have
paid for in full.
§ 4 Shipping
1) The customer is responsible for the responsibility/ risk of
shipping. The responsibility/ risk are transferred to the customer
at the moment in which the delivery company receives the ordered
wares from Go-Figure. The shipping costs are calculated according to
the weight and destination country of the delivery and include
shipping insurance to the value of the ordered wares.
3) The customer is responsible for costs resulting from his/her
unavailability at the provided address or from his/her refusal to
accept the delivery of the ordered wares. Go-Figure reserves the
right to seek compensation for damages resulting from the
unavailability/ unwillingness of the customer to accept delivery of
the ordered wares, insofar as the customer is unwilling to cover
these costs.
§ 5 Guarantee
1) The customer receives a guarantee of 24 months on all ordered
wares, this guarantee beginning with the date of delivery. This
guarantee does not cover wear and tear or damage caused through
usage.
§ 6 Liability
1) Go-Figure is not liable for damages caused by slight
negligence by either itself or its service partners, regardless of
the legal nature of the claim (for example: delay, breach of duty or
unauthorised acts). This exemption from liability does not apply to
damages resulting from death, injury or from the breach of basic
contractual obligations.
§ 7 Data Protection
1) All customer information is stored and processed according to
the relevant passages of the German Federal Data Protection Act
(Bundesdatenschutzgesetze) and the Information and Communication
Services Act (Teledienstedatenschutzgesetz) only. Customer
information may be retained only for clear, defined and lawful
ends.
2) Go-Figure may not pass on the customer’s personal information
– including his/her eMail and postal address – to any third parties,
with exception of those service partners which are involved in the
processing and shipping of the ordered wares. The customer has the
right to be informed about the use of his data as well as the right
to demand the correction and/or deletion of his/her data.
§ 8 Miscellaneous
1) Any disputes arising from this contract will be settled before
a competent Munich court of law.
2) This contractual relationship is determined exclusively by the
law of the Federal Republic of Germany (with exception of the UN
agreement regarding the purchase of moveable objects).
3) Should one or more passages of this contract be partially or
entirely inoperative, this has no effect of the validity of the
remainder of the contract. Such inoperative clauses are considered
to be replaced by those legally valid clauses which are as close as
possible in content and intended purpose to these inoperative
clauses.
